Mapping the Journey

The "Art of the Possible" can mean many things to people. To us, it is what is realistic, what can be achieved with the resources you have and being able to measure what has been achieved.


You can rely on us to tell you what is good, bad, ugly. We won't mince our words to be politically correct; we want your business to succeed, to have the IT services and support structures in place to support that success.


We're waiting to help you get the best value from your IT.

The Return on Investment (ROI) can, and should be measured for every aspect of a business, and that includes the IT and any IT initiatives, active and planned. Everyone in a business is involved in revenue generation processes, and the IT function needs to be explicitly included in these processes. The CIO/CTO needs to consider the requirements of the CFO and report not just on the operational stats of the Service Desk and the IT teams, which may be very interesting, but focus, primarily, on those particular business aspects and metrics which matter to the CFO and which demonstrates and underpins the value of the IT function to the business at every level.


The IT Value Index is a unique analytical tool developed for the sole purpose of measuring the maturity of IT support processes, and their ability to provide the availability of key business systems and platforms to the right set of users when they need it most to carry out their day to day tasks as part of the revenue generation processes.

 

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Data and the RIGHT Metrics

"Good" Practice Library

The Value of IT

What does “IT” mean to a business? How can a business tell if “IT” is delivering? Most IT leaders would be hard pressed to put a value on the contribution that IT makes to the business top and bottom lines.

Why is this?
 
They struggle to see a unified view of everything that is in their IT ecosystem. Each IT group will bring their own particular perspective to the table, but when it comes to a “single pane of glass”, this more often than not turns out to the biggest pain that they have.
 
What they need is data visibility across group, system and application boundaries : data collected and joined into a fabric they can analyse as a single entity, and get to that “end-to-end” view, which then allows them to see how the business services are stitched together, their critical components, and what is required to keep these revenue supporting workflows available when needed to the right people and business groups.

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Transforming IT into a Business Partner and driving Success 

The IT Value Index​

We have a library of "good" practices that will help to improve the effectiveness and efficiency of your ITSM processes:


Applying our TOPICS approach will highlight the areas for improvement and using data gathered from your ITSM ecosystem we will determine what is possible, and which domains to focus on.